Last updated 2026-10-05

Deleting your Hello You account

You can delete your Hello You account and all its data at any time, from the app or the website. Deletion is immediate and permanent, and cannot be undone.

1. In the app (iPhone or Android)

Open Settings, tap Delete account and confirm. If you have a password we ask for it once more; if you signed in with Apple or Google, no password is needed.

2. On the website

3. Without access to your account

If you can no longer sign in, write to us at contact@helloyou.help from the account's email address and ask us to delete it. We confirm and delete the account within 30 days.

4. What we delete

Together with the account we permanently delete:

account data: email address, display name, language, password (stored only as a hash) and the link to your Apple or Google account; the Sign in with Apple authorization is revoked;
your answers to the introductory questions and questionnaires, your cultural preferences and the computed scores;
your profile, history, exercise answers and the feedback you sent.

5. What remains, and for how long

Aggregated statistical events remain, with no link to you.
Database backups are overwritten within 30 days.
Messages sent through the contact form are kept only as long as needed to answer you.
PDF documents you downloaded stay only on your device.